Frequently Asked Questions
Everything you need to know about our luxury denim and sartorial collections.
What makes Jacob Cohën denim unique?
Our denim is handcrafted in Italy using premium Japanese Kurabo and Italian fabrics. Each pair features signature details like silver-plated buttons, pony skin labels, and our iconic fragrance, embodying the 'tailored jeans' philosophy.
How should I care for my Jacob Cohën jeans?
To preserve the fabric's integrity and unique scent, we recommend washing inside out at low temperatures (maximum 30°C) and avoiding tumble dryers. For raw denim, specialized dry cleaning is recommended to maintain the original indigo shade.
What are your shipping options and delivery times?
We offer worldwide express shipping via premium couriers. Orders within Europe typically arrive in 2-3 business days, while international shipments take approximately 3-5 business days depending on customs clearance.
Can I return or exchange my purchase?
Yes, we accept returns within 14 days of delivery. Items must be in their original condition, unworn, with all tags and the signature handkerchief/pouch included. Please use our online portal to initiate a return label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For certain regions, we also offer Klarna for flexible financing options.
How do I ensure I select the correct size?
Jacob Cohën jeans typically follow standard Italian sizing. We provide a detailed size guide on each product page with specific measurements for our different fits, such as the 620, 622, and 688 models.